Treating Customers Fairly



At Troo, our focus is our customer. And to help him plan for tomorrow so he can live his best life today. We believe that having the trust and confidence of our customers is vital for our business to thrive. That is why we maintain a culture of Treating Customers Fairly (TCF). Customers are at the heart of our operations, and even decision-making at all levels reflect TCF.

Here are our principles which guide us in designing business strategies, implementing our daily operations, managing the performance of our employees, and making decisions that affect customers:

  1. We design and provide product that meet identified customers’ needs.
  2. We communicate with customers clearly, simply and accurately.
  3. We service our customers promptly and fairly.
  4. We protect the confidentiality of customer information.

(See Treating Customers Fairly Policy)